quarta-feira, 13 de janeiro de 2010

Which are the policies and processes of organizational knowledge

Compartilho outra postagem, feita em 11.01.2010, no grupo Knowledge Management Experts do Linkedin.

Forte abraço

Fernando Goldman

To say that KM is a meta-process which improves policies and processes to deal with organizational knowledge requires a clear understanding of which are these policies and processes.

It is very common to hear that KM is responsible for the knowledge processes and those would be: creating ; organizing; sharing; dissemination; collaboration; capturing; use; application; validation; protection; and a large list of verbs that can be applied to the knowledge of people.

Are these processes or only verbs? Are they actions that should occur naturally in well-done working of day-by-day during the conduction of organizational routines or specific operational processes? Are there firms that have those kinds of actions/routines/processes as a aim? Even knowledge-intensive firms?

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